Contessa Warranty

Goods manufactured and supplied by us shall carry a warranty against poor quality of timber and workmanship for a period of ten years from the invoice date on solid wooden products and two years for products manufactured with synthetic boards (MDF, Plywood, Melamine etc) provided that (a) the items are installed properly and used in a proper manner, (b) written notice of any defect is given within 7 days of discovering the defect/s and (c) the goods are returned to our stores as directed by us. We may, at our sole discretion, either replace or repair the defective goods upon being satisfied that the defect is due to poor Quality of timber or workmanship. In the event the defective goods cannot be repaired or replaced, we shall refund the price paid for such goods.

This warranty excludes products manufactured by third parties suppliers: for eg: glass, stainless steel fittings, foam, locks, hinges, light fixtures, fabric, etc. No warranty expressed or implied, other than the foregoing, is made or shall be construed for the order. The warranty shall be valid only upon full payment being made before delivery of the goods and once the original invoice or warranty card is produced by the customer.
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Contessa (Private) Limited (Registration No – PV 99869 ) is registered in Sri Lanka and is a subsidiary of Blue Ocean Gruop of Company..

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